Daneshvar, Poolad, and H.N. Ramesh. “Evaluation Gap of Internet Banking Service Quality by Using Servqual Approach - an Empirical Study of Indian Banks”. Journal of Information and Knowledge 47, no. 5 (September 10, 2010): 491–506. Accessed February 4, 2026. https://mail.srels.org/index.php/sjim/article/view/44042.